“It seems so repetitive, doesn’t it?” It’s a common question I receive when working with people who are new to the social media scene. So common, in fact, I decided to write a blog post about it. Hopefully I can ease the fears of other people starting out with social marketing. [Read more...]

One of the benefits of operating a small business in a rural community is the increased opportunity to personally connect with your customers. When you are seeing the same people week after week, or when you are the only business in town offering a certain service or product, it is easy to take customer loyalty for granted. Bear in mind, however, that the dissatisfied customer is extremely likely to jump ship as soon as a new option is available. For this reason, it is important not to take your current customers for granted, no matter how limited a rural location may make their options. A great way to increase customer loyalty is through social media marketing tips designed to increase customer satisfaction and appreciation. [Read more...]

I love online tools.  I experiment with several tools every week, but not many are very impressive.   I always look for tools that can save me time and allow me to do several things at once.  So with that thought:  Wouldn’t it be great if there was a tool that allowed you to monitor and update your Facebook page, fan pages, LinkedIn and Twitter all at the same time from within a web browser?  I have been playing with a new tool for the last week.  Actually, I signed up for the account about a year ago and never used it.  The tool is called HootSuite (www.hootsuite.com) and I am starting to like it… [Read more...]

Today’s post is to provide an example of a social networking website that has connected millions of people world-wide. [Read more...]

It was a small article in PC Mag, just 157 words, that caught my eye.  [Read more...]

Below are the materials that we used to play the Social Media Game at the “Resilient Leaders – Resilient Organizations: A Blue Cross and Blue Shield of Minnesota Foundation Convening.” [Read more...]

I have received this video from a few friend in the last week and thought I should post it for everyone.

Have you have every wondered:  “why bother with social media?”  Great stats  – some very surprising.   Welcome to the revolution.

question markYou know the look. That blank stare you get when you mention something the other person hasn’t the slightest idea what it is. Mention Facebook and people warm up immediately. Mention Twitter and they freeze. Why is it that Twitter is so hard for people to get? Well, there is good reason why people don’t openly embrace Twitter, and I believe it has to do with a sense of “lack of control”. We live in a country where we try to be in control of almost everything from our careers to the people we marry (both of which are predetermined for millions of people elsewhere in the world).

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To increase your market share, another company must lose.  Market share is a competitive mind set.  In order to win, you must take business away from someone else.  It is a zero sum game.  In order to gain 10% market share, others must lose 10%.  To increase market share, most businesses spend an insane amount of money on advertising. [Read more...]

I have had several requests to summarize all of the articles in my 30 Day series.  Here you go! [Read more...]

Pure Joy

child-laughing

My 5 year old daughter came to my office last night to keep me company while I was setting up a computer training lab.  At the age of 5, everything at the office is a new experience.  To keep her out of trouble, I gave her a hammer.  (Yeah, I know, but it seemed like a good idea at the time.) [Read more...]

bb_logo2BrownBook.net is a fledgling social networking site for businesses that is popping up everywhere lately. While this social media tool isn’t as high profile as some other tools, BrownBook.net is spending a lot of time marketing itself. Since it is free and includes some neat features, it’s worth a brief discussion. [Read more...]

Remember when you developed your first website?  Did you get the domain name that you wanted?  For some businesses, that was tough.  Now we need to worry about our name on social media websites. [Read more...]

(4756) Tempus fugitI am often asked how many hours I spend on my social media sites every day.  On average, I spend about 3 hours a day creating educational content for my clients and building stronger relationships with current and potential clients.

Something happens when you get involved with social media.  You change.  You realize that the more you give – the better you feel – and the more you get back.  I am motivated to be even more active!

By the end of the week, I have created some terrific marketing materials that are customer focused.  I have also created a bunch of ineffective materials that will not work, but here’s the thing – my social community helps me determine what is good or bad based on the comments I receive, the number of times an article is retweeted, or the emails that I receive with questions on the articles or tweets.

So – 15 hours per week [Read more...]

It’s a common problem.  Marketers say one thing, but when it comes down to it, the business behind what they are “pitching” is different.  One of the primary purposes of marketing should be to set expectations, so that when a new client has an experience with your company, they know what to expect.  It is the start of a beautiful relationship.  But is it really?

Identity Cris15

Is that really the case?

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the_white_houseToday we are going to explore how to use social media tools to gather feedback from your customers.  A great example of this tool in use is “Open for Questions.”   This is a tool that allows citizens to submit questions to the White House and vote on those questions that were submitted.  92,934 people have submitted 104,039 questions and cast 3,604,877 votes on “Open for Questions.”  Not bad for a trial run.  Many of the most popular questions were addressed by the President during his special online town hall meeting on March 26, 2009.  Today, the trial of this new service has ending, but you can still view and vote on the questions submitted.

Questions on the following topics were submitted:

  1. Education
  2. Home Ownership
  3. Health Care Reform
  4. Veterans
  5. Small Business
  6. Auto Industry
  7. Retirement Security
  8. Green Jobs and Energy
  9. Financial Stability
  10. Jobs
  11. Budget

Is the White House embracing social media?  I think so.  I would expect that applications like “Open for Questions” will gain in popularity.

Here is the opportunity for your business

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This is our final day of exploring LinkedIn in this 30 day series on social media and marketing.  I see  several mistakes people make when they start using LinkedIn or any social networking platform.  I want to address those now so you can avoid being just another statistic.

Mistake #1:  Never Completing the Profile

Mario Sundar - ProfileBy know you probably know that you need to get three recommendations to complete your profile.  What is stopping you?  There is no harm in asking for a recommendation.  So let me tell you a little secret on how to get recommendations…..”Give and you shall receive.”  Remember, networking is largely a give/get process.  Be proactive and give recommendations to some of your contacts before they ask.  A simple one or two paragraph recommendation is all that is needed.  Give it a try.  It feels good to praise others, and it will come back to you to fill you with more joy than you can imagine.  REMEMBER:  When someone gives you a recommendation, return the favor!  [Read more...]

When I go about my week, I have about 50 people that I interact with frequently.  From staff, clients, friends, and family – I am comfortable with that number.  Online, (today anyway) I have 178 connections on LinkedIn, 140 friends on Facebook, and 320 followers on Twitter.   Not huge numbers compared to some people.  I have seen users on LinkedIn with 500+ connections, Facebook friends with 500+ friends, and Tweeters with over 100,000 followers. 

linkedinconnectionsI have 178 1st level connections.  But I am connected to over 2.8 million people!  How can that be?  First level connections are those people to whom I am directly connected.  These people can see my entire profile, but also have their own connections whom I may not know.  These people would be considered second level connections.  These second level connections may also be connected a third level of people I don’t know.  The 2.8 million people includes not only my first level, but second and third level connections as well.  People that are not first, second or third level contacts are ”outside of my network.” 

So, is it about Size or Quality?

Anthropologist, Robin Dunbar,  [Read more...]

LinkedIn is one of the most powerful, yet mis-understood tools for building a professional network.  Over the next few days, I am going to change that mis-understanding.  A few small adjustments in your profile and how you use LinkedIn can make this your most powerful professional network. 

What is LinkedIn

linkedinLinkedIn is an online network of more than 30 million experienced professionals from around the world.   When you join, you create a profile that summarizes your professional accomplishments. Your profile helps you find and be found by former colleagues, clients, and partners. You can add more connections by inviting trusted contacts to join LinkedIn and connect to you.  Your network consists of your connections, your connections’ connections, and the people they know, linking you to thousands of qualified professionals.

Today, lets take a look at creating your profile. [Read more...]

Today we are going to cover advertising in Facebook.  This is the third and final lesson on Facebook that we are going to cover during this 30 day journey.  

CLYDACH-MARKET-22Advertising is really quite fascinating when you use Facebook.  Let me ask you a question.  Does traditional media, such as newspaper or radio, only charge you to advertise to those people that are interested in your product or service and are in your geographic area?  No, when you advertise in traditional mediums, you pay to advertise to the entire circulation – hoping to those that fit your targeted demographic will see you ad. 

But what if [Read more...]