http://www.stevegasser.com/do-you-get-better-service-from-an-auto-responder-at-an-e-commerce-store-than-you-do-in-person/ exploring possibilities in social media Sat, 21 May 2011 04:10:19 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://www.stevegasser.com/do-you-get-better-service-from-an-auto-responder-at-an-e-commerce-store-than-you-do-in-person/comment-page-1/#comment-45 Axel Schultze Wed, 01 Apr 2009 19:47:18 +0000 http://www.stevegasser.com/?p=437#comment-45 Wow - what a cool and controversial post. So you - and I have to admit me too- are much happier with the online responses then with merchant clerks and sales people. On my homepage I have a post called Recession 2.0 http://xeeurl.com/A0470 telling stories about customer treatment and why we are having such a disappointing economy. I tried to do some account update on Paypal. It takes now over a week and now I have to send some document by post. Yes - the online interaction with machines - paired with social relationships to non commercial real humans is why I believe social media has that growth - unmatched by any other growth in human history. I hope we will make the best out of it and reinstall our economy based on better relationships. @AxelS Wow – what a cool and controversial post. So you – and I have to admit me too- are much happier with the online responses then with merchant clerks and sales people. On my homepage I have a post called Recession 2.0 http://xeeurl.com/A0470 telling stories about customer treatment and why we are having such a disappointing economy. I tried to do some account update on Paypal. It takes now over a week and now I have to send some document by post.
Yes – the online interaction with machines – paired with social relationships to non commercial real humans is why I believe social media has that growth – unmatched by any other growth in human history.
I hope we will make the best out of it and reinstall our economy based on better relationships.
@AxelS

]]> http://www.stevegasser.com/do-you-get-better-service-from-an-auto-responder-at-an-e-commerce-store-than-you-do-in-person/comment-page-1/#comment-43 Confessions of a Mom Wed, 01 Apr 2009 01:31:42 +0000 http://www.stevegasser.com/?p=437#comment-43 With all the talk about the power of mommy bloggers, and having spent quite a bit of time social networking, I can see what the draw is for companies to solicit mom websites - Moms go out of their way to provide the best customer service I have ever seen. Here's what I've experienced: Mom bloggers/business owners always do what they say they are going to do. If they say they are going to email me, they do. They get to know me personally, they leave comments. They follow up. They are helpful. They offer suggestions to help me or answer my questions. They are straight forward, yet insightful and humorous. I can see the draw for companies to do business with mom bloggers. They know how they've been treated by customer service people in the past, and they know how they want to be treated and how they want to treat others. It's a winning combination. Now that I've had my little rant, you'll hear/read/see/experience mom blogger information and articles all the time now. Check it out! With all the talk about the power of mommy bloggers, and having spent quite a bit of time social networking, I can see what the draw is for companies to solicit mom websites – Moms go out of their way to provide the best customer service I have ever seen. Here’s what I’ve experienced: Mom bloggers/business owners always do what they say they are going to do. If they say they are going to email me, they do. They get to know me personally, they leave comments. They follow up. They are helpful. They offer suggestions to help me or answer my questions. They are straight forward, yet insightful and humorous. I can see the draw for companies to do business with mom bloggers. They know how they’ve been treated by customer service people in the past, and they know how they want to be treated and how they want to treat others. It’s a winning combination. Now that I’ve had my little rant, you’ll hear/read/see/experience mom blogger information and articles all the time now. Check it out!

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